Frequently Asked Questions

Are the product photos the actual item?

Product images represent the listed model or piece based on the available listing information. Handmade and fired-clay pieces may vary slightly. Contact us with the product name or SKU if you would like confirmation or additional photographs before ordering.

Is a certificate included?

A certificate, artisan card or gift box is included only when the product page explicitly states it.

Is the stated capacity exact?

Capacity and dimensions are approximate because handmade fired-clay pieces naturally vary.

How do I choose a teapot?

Compare capacity, clay, shape, pour and intended tea. Our Learn Zisha guides explain the main considerations.

Where do you ship?

Available shipping destinations and rates are shown at checkout after you enter the delivery address.

Will I pay duties or taxes?

Import duties, taxes or local handling charges may be collected by the destination country or carrier unless checkout states otherwise.

What if my order arrives damaged?

Contact us promptly with your order number and clear photographs of the item and packaging so we can review the issue.

How should I care for an unglazed Zisha teapot?

Rinse with hot water, avoid detergent and dishwashers, empty the leaves after use, and let the teapot dry completely with the lid off.